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FAQ

supportFrequently Asked Questions

It takes 7-10 business days to make one product and the delivery time is 3-5 weeks. Usually, we donā€™t accept urgent orders as we need time to ensure high quality of production. Thank you for understanding.

When wearing the ring, try to avoid contact with chemicals. Limit the use of lotions and hand cream.
Do not put the ring together with other metal objects as the stone and metal of the ring may be damaged.
Do not place the ring in an environment that is too cold or hot, as the ring may deteriorate and the stone will tarnish.
You can use a soft brush or cloth to clean your ring, or you can contact your local jeweler to take professional care of your items.

We offer 360 days of FREE repair and replacement for quality issues or shipping damage.
After 360 days, claims for the condition of the product are not processed.
In this case, consider fixing any damages at your local jeweler.

The ring size we offer ranges from US4 to US12.
If you need a size outside of this range, please contact us.

A gift box for each ring(item) is provided free of charge.

If you need to return or exchange an item, please contact us.
We offer a 14-day money-back guarantee on all purchases (EXCEPT custom-made items).
Product(s) must be returned in an unused (initial) state.
Payment will be refunded within 1-3 business days after we receive the item.
Shipping charges and handicrafts will be deducted from the original payment.

If you have already received your order and want to exchange it, you need to pay $50 additional charges for each ring. Thank you for your understanding.

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Warranty

We offer 1 year of FREE repair and replacement for quality issues or shipping damage.

14-day money-back guarantee.




Top shop for gifts

Unique custom product.
A gift box for each ring (item) provided FREE of charge.

Flexible gift design



Excellent customers support

FREE worldwide shipping.
Individual order management.
Š”ustomer loyalty discount program.





Health responsible

Only natural componenst used

Eco Friendly Packaging